Digital Delivery Policy

1. What is delivered

Every edition is a set of digital files. Depending on the edition you chose, you receive a PDF and an MP3 audiobook for each book, plus the forty-seven guided sessions if you bought the complete collection. Nothing is printed and nothing is shipped.

2. When it is delivered

Delivery begins the moment your payment is confirmed. Download links appear on the confirmation page in your browser, and the same links are sent to the email address you enter at checkout. In normal conditions the email arrives within a few minutes.

3. If the email does not arrive

• Check the spam, promotions and updates folders of the address you used.
• Search your mailbox for “Robert Hale” or “download”.
• Write to roberthalesupport@gmail.com from the address used at checkout and we will resend the links.

4. How long links stay valid

Download links do not expire. Keep the confirmation email and the page bookmark, and you can return to the files whenever you change phone, tablet or computer. If a link ever stops working, we restore access at no cost.

5. Formats and devices

• PDF files open in any standard reader on phone, tablet, computer or e-reader and are designed for comfortable reading on small screens.
• MP3 files play in any standard audio app and can be downloaded for offline listening.
• No special application, account or subscription is needed to open or play the files.

6. Downloading responsibly

Files are large. Download the audiobooks over Wi-Fi where possible, and keep a personal backup of what you bought. Your licence covers private use on your own devices and does not permit sharing the files or the links.

7. If a file is damaged

A file that will not open, plays only partly, or does not match the edition you ordered is a delivery problem, not a change of mind. Write to us within 30 days and you will receive a corrected file or a refund. See the Refund Policy.

8. Availability

We keep the delivery system running and take reasonable care with backups, but we cannot guarantee uninterrupted access to the internet or to third-party hosting. Outages are temporary; your purchase is not.

9. Contact

Robert Hale, email roberthalesupport@gmail.com. Replies usually arrive within two working days.