Refund Policy

The short version

Your files are delivered the moment payment is confirmed. Because the content is digital and available immediately, the fourteen-day right of withdrawal does not apply once a download has started, and you agree to this at checkout. What remains is simple: if a file is damaged, incomplete or not what you ordered, we make it right.

If a file is damaged or incomplete

Write to roberthalesupport@gmail.com within 30 days of purchase with the email address used at checkout and a short description of the problem. You can choose:

• a corrected or replacement file, sent at no cost; or
• a full refund of the amount you paid.

We reply within two working days. Approved refunds are returned to the original payment method within 14 days of approval, and the payment provider's processing time may add a few banking days.

What counts as a problem

• A PDF that will not open, or opens with missing pages.
• An MP3 file that is cut off, silent or unplayable.
• A download link that has stopped working.
• Files that do not match the edition you ordered.
• You were charged twice for the same order.

What is not a refund reason

• You changed your mind after starting the download.
• You expected a printed book; the product is digital and described as such.
• You disagree with the ideas, tone or approach of the books.
• You expected a specific personal, health, relationship or financial result.
• Formatting differences caused by your device or reading application.

Unused purchases

If you bought an edition and have not opened or downloaded any file, contact us within 14 days of purchase. In that case we will cancel the order and refund it in full.

Your statutory rights

This policy is an additional, voluntary remedy. It does not limit any rights you have under the consumer law of your country, including rights relating to defective digital content. If you are a consumer in the European Union, you may also contact your national consumer authority or a consumer dispute body in the seller's member state.

Chargebacks

Please write to us before opening a payment dispute. Almost every problem is solved with one email, and a direct refund is faster than a chargeback for both sides.

Contact

Robert Hale, email roberthalesupport@gmail.com. Include your order email and, if you have it, the payment reference.