Privacy Policy

1. Controller

Robert Hale, Company ID: [XXXX], is the controller of the personal data described here. For any privacy question or request, write to roberthalesupport@gmail.com. We are established in the European Union and we process data in line with the General Data Protection Regulation (GDPR). We sell to customers worldwide, including the United States.

2. What we collect

Data you give us

• Your email address, used to send download links and order confirmations.
• Your name and billing country, where the payment provider requires them.
• The content of messages you send to support, including any attachments.
• Your cookie choice, stored locally in your browser.

Data created by your order

• Order reference, edition purchased, amount, currency and tax information.
• Payment status and limited payment metadata from our payment provider. We never receive or store your full card number.
• Dates and counts of downloads, so links can be restored if something breaks.

Technical data

• IP address, browser type, device type, referring page and pages visited.
• Server logs kept for security and for diagnosing errors.

3. Why we process it, and on what legal basis

• To perform the contract (Art. 6(1)(b) GDPR): delivering the files, sending confirmations, handling refunds and support.
• To comply with the law (Art. 6(1)(c)): tax, accounting and consumer record-keeping obligations.
• Our legitimate interests (Art. 6(1)(f)): keeping the website secure, preventing abuse of download links, and improving the clarity of our pages using aggregated statistics.
• Your consent (Art. 6(1)(a)): analytics cookies, and any optional email you may subscribe to. You can withdraw consent at any time.

4. Who receives your data

We share only what is necessary with service providers acting as processors on our behalf:

• the payment provider that processes your card or wallet payment;
• the email service that sends confirmations and download links;
• the hosting and content delivery providers serving this website and the files;
• an analytics provider, only if you accepted analytics cookies;
• accountants or authorities, where the law requires it.

We do not sell your personal data, and we do not share it for advertising profiles across other websites.

5. Transfers outside the European Economic Area

Some providers are located in the United States. Where data leaves the EEA, transfers rely on an adequacy decision or on the European Commission's Standard Contractual Clauses together with supplementary technical measures such as encryption in transit. You can request a copy of the relevant safeguards by writing to us.

6. How long we keep it

• Order and tax records: 10 years, as required by accounting law.
• Support correspondence: 24 months after the last message.
• Download logs: 12 months.
• Server security logs: 90 days.
• Cookie choice: until you clear it in your browser.

7. Your rights

You have the right to:

• be informed about the processing described on this page;
• access a copy of your personal data;
• have inaccurate data corrected;
• have data erased, where no legal obligation requires us to keep it;
• restrict or object to processing based on legitimate interests;
• receive your data in a portable, machine-readable format;
• withdraw consent at any time, without affecting past lawful processing;
• not be subject to a decision based solely on automated processing.

Write to roberthalesupport@gmail.com and we will respond within one month. We may ask you to confirm your identity to protect your data.

8. Complaints

If you believe we have handled your data incorrectly, please contact us first. You also have the right to complain to a supervisory authority, normally the data protection authority in your country of residence, work or the place of the alleged infringement. In the seller's member state you may contact the national data protection authority.

9. Cookies

This website uses essential cookies and, with your consent, analytics cookies. The details and your choices are described in the Cookie Policy.

10. Security

We use encrypted connections, restricted access to order data and providers that maintain appropriate technical and organisational measures. No system is perfectly secure, but we keep the amount of data we hold deliberately small.

11. Children

The collection is written for adults. We do not knowingly collect personal data from anyone under 16. If a purchase was made by a child, contact us and we will delete the data and refund the order.

12. Changes

If this policy changes materially, the date at the top of the page changes and, where appropriate, we notify buyers by email.